Customer Service

1-727-534-1738 sales@bigdawgbaits.com

Our mission is to provide quality durable soft plastic baits that are free of defects and offered at an affordable price.
At Big Dawg Baits all our baits are made by hand injection.  We do this to provide better consistency and brighter more vibrant colors. We also strive to bring you consistent colors; You will find that all of the baits in the bag match in color. All baits are inspected after demolding and again when they are bagged.
We give a higher bag count than most of our competitors. We are proud to bring our customers as many quality American made products as possible, including our own. Look for the made in America symbol next to each product description. We believe in supporting small business.

Big Dawg Baits also carries many other fishing products made by other companies.
While we are a small business and do not possess the buying power of larger companies, we do try our best to be competitive in the fishing industry.
As we continue to grow and receive better pricing on goods and shipping we will pass it on to our customers.

Shipping and handling

We ship USPS and UPS you can chose your shipping option at check out.

Returns
No product may be returned to Big Dawg Baits with out a return authorization number.
Please call customer service Monday-Friday 8 am-5pm we will help with your return.
Only unused unopen products may be returned you will be responsible for return shipping unless we have shipped you the wrong product or your returning a warranted product.

Warranties
All products not manufactured by Big Dawg Baits should be returned to the specific manufacturer for warrantee.
Please call customer service Monday-Friday 8 am-5pm and we will assist you with any warrantee issues.